What Support Is Available With GembaDocs?

 

GembaDocs offers several ways to get help, so every team mate can pick the option that suits them best. Here is a full breakdown of what is available.

Email support

The GembaDocs support team responds to email queries within 24 hours. In many cases, the team resolves issues much faster than that.

• Email support@gembadocs.com or tiernan@gembadocs.com
• Support hours run 09:00 to 17:00 UK time
• Every query gets a response, even outside these hours, though replies may take a little longer

Report a technical issue

For bugs or technical problems, use the Report An Issue feature at gembadocs.com/issues.

This tool sends the issue straight to the development team, along with helpful details like:

• The device the team member was using
• The account linked to the issue
• Recordings or images attached to the report

This extra context means the development team can start troubleshooting right away instead of going back and forth for basic information. The team aims to respond within 24 hours, though more complex issues may take longer to resolve.

Live chatbot

A chatbot is available on the GembaDocs website around the clock. It gives instant answers to common questions, and the team continues to improve it over time.

This is a good first stop for quick questions that don't need a full support ticket.

Support Hub

The Support Hub is full of articles covering common questions and how-to guides.

Many colleagues find the answer they need here without contacting support at all. It's worth checking first if you want a fast answer.

Webinars

GembaDocs runs webinars every few weeks. These sessions cover useful tips and updates, and each one ends with a Q&A.

Find upcoming sessions at gembadocs.com/learn/webinars.

Customers who join regularly say these sessions help them get more out of the platform, and the Q&A is a great chance to ask questions directly.